Frequently Asked Questions

Questions? Here are some answers. If you cannot find the answer you need, please contact us.

**Please note: We always endeavour to make the corsage exactly as pictured, we sometimes need to substitute existing pictured charms or beads with new ones. Our supplier is overseas and constantly updates their products and availability. Colours will remain the same **

**Unfortunately because of tighter restrictions with flower wholesalers importing my usual product lines from overseas, there are very strict guidelines that the flower industry in Australia has to conform to now, so some changes to my business structure like pricing and time restrictions and availability for some flower types will need to be taken into consideration**

How do I place an order? Choose the item you wish to purchase, choose your desired options from the fields provided, then select “Add to Cart”. When you’ve added everything you’d like to order, you may go to your cart by clicking the shopping trolley icon. Select “Checkout” to pay and complete your order via the set instructions.

Help! I need my order by tomorrow? Normally we require at least 7 days notice before a formal. Formals or events on a Monday might be subject to availability if you place your order on a Friday. This is because flower suppliers do not receive stock on weekends. In some cases we may have flowers in stock here in our coldroom and we will be able to take your order.

Price rise? Yes, unfortunately because of tighter restrictions with flower wholesalers importing my usual product lines from overseas, Paypal fees and petrol and general overheads, my prices have gone up slightly. There are very strict guidelines that the flower industry in Australia has to conform to now, so some changes to my business structure were forced.

Am I too late? When ordering you will be asked to provide a delivery date. If your date is not available in the list then we cannot take any more orders for that date or you have missed the deadline. Normally we require at least 7 business days notice before a formal. You may contact us for a last minute order, but if we cannot help you for these reasons or for flower unavailability, we will let you know ASAP.

Do you use real flowers? Yes we use real FRESH flowers in our corsages and buttonholes, except where we have stated. Currently the Immortal Buttonhole, Wicked Black Fabric corsage and Little Black Number and matching black fabric buttonholes are the only products listed that use artificial flowers due to the colours involved. You can choose to design your own in Designer Princess and select an artificial rose from the drop down options.

Can I talk to you on the phone?  We have a pop up Chat box at the bottom of each page where you can send an enquiry directly to me. If you are unsure about a particular aspect of your order then please contact us via email or this chat box to ask any question you like. I will reply as fast as I can!

Can I remove something? Yes you can opt to not have some elements of the designs. Please let us know if you would like a certain part of the corsage changed or removed. Your final cost will be calculated for each product depending on what you keep as part of the design, or add in. For any notes at all about your design, just comment in the box provided in the checkout process.

I have a very narrow wrist, can I ask for a smaller size ? Yes you can choose between 2 sizes. Our standard and the most popular is 17cm (with extendable chain up to another 2 cm) . Or petite which is 15cm. I would choose the smaller one if you have very small wrists or you are petite.

What happens once I order? You will receive an email order confirmation once your order has been submitted. You should also get a confirmation from Paypal. If you do not, please get in contact as there may have been an error during the ordering process. We will then deliver your order at the agreed time. We only contact you if for very rare circumstances there are no flowers available for your order.

Do you have a store front? No, currently we are an online establishment. Recently, I moved Brisbane Formal Flowers to my home studio in Kenmore.

Can I ask for a custom made Wrist Corsage? YES!! Choose Designer Princess. Flower colours can be changed on most bracelets and Designer Princess gives you the option to design your own creation and colour combination.

Can I pay with Cash? Sorry, all orders must be paid via our online ordering system through PayPal.

Can I pickup the Order? YES!!! You can now select to have your order picked up from my home studio in Kenmore 4069. Google Brisbane Formal Flowers or ask where I am located if you need collection.

Where do you deliver? We deliver to most Brisbane and Ipswich locations. As far South as South Maclean, as far north as Morayfield, and south to Jimboomba.  Please email us if you are outside of the zone, we may be able to organise a courier service like Sherpa for you or I might be able to do this for you personally. The Corsages and buttonholes are made of fresh produce and are too fragile to ship interstate or any great distance.

How Much does delivery cost? Delivery is approx $17 for each delivery within a 10km radius of Kenmore 4069. Your delivery charge will be calculated on checkout.

When do you deliver? When you place your order you will be asked to select a window of time of day . We only offer set windows for delivery to ensure we get your orders made and delivered to you on time. If you won’t be home at the time of delivery, please let us know and leave an esky with cool brick somewhere safe for us to leave it in for you.

What if I need to change the time? Contact us on the ‘Contact Us’ page to request a change in time or for a quote for delivery charge for bulk orders to schools or for groups or for special events with large quantities needed.

Who does the delivery? At the moment we personally delivery all our orders, but we do enlist some courier drivers (family members) in peak times depending on the number of orders we receive for a particular day.

Do you deliver outside of Brisbane , Queensland? Sorry, the fresh flowers do not last in the shipping process outside of 6 hrs… we can Post Artificial items interstate via Australia Post. Please send us an email. We do not ship Overseas.

Surely I can buy a similar product from another florist?  Nope!!! You actually can’t! This is a personal creation and 100% unique signature style to my business. In 2012 after lots of people contacted me to make the same corsages I was making for weddings for their Formals. I created an online gallery and simple ordering website to get started. In early 2017, I launched the current website with full range and easy ordering system. There are others around who claim to have ‘European Design’ but these products I created use that true European contemporary jewellery aspect – teamed with the freshest flowers and genuine quality Swarovski crystals- all at affordable prices. You’re welcome 😉

Packaging – Our floral creations have been carefully packaged to avoid and minimise damage in transit. Your corsage is packaged in a box with a lid, and will be transported in our ICE Cooler carrier to ensure freshness and quality every time.

**PEAK INDUSTRY PERIODS DISCLAIMER**

  • During peak floral industry periods and where long public holidays occur such as Easter or Mother’s Day and Valentine’s Day, all orders for flower suppliers need to be placed in advance of 4 weeks! This is very difficult to predict when some Formals are held at this time. So please be aware that substitutes for flower varieties might need to be offered to you to complete your order. Where possible, the colours will remain the same (ie Hot pink orchids instead of hot pink spray roses) or may need to default to white spray roses or white orchids**

How are you different from other retail florists?

Absolutely the only Designer Corsages made on handcrafted European Bracelets with designer interchangeable European Beads – on the market – in Brisbane – in Australia – anywhere for that matter!! You won’t find these pretties anywhere else. Some may claim the European name – but this is 100% my own creation. I am qualified and have over 22 years in the floristry industry. I have also completed jewellery Design. With an easy online ordering system, personal delivery to your door, and the new Designer Princess custom creations, you just won’t find this same experience anywhere else.

What is a European Designer bracelet anyway? In the late 1980’s, European design and this particular sort after style began in Copenhagen, Denmark. A Danish goldsmith and designer Per Enevoldsen and his wife started the trend Pandora, and then in 2000, the Pandora brand evolved and others followed like Carlo Biagi. The European bracelet became a world wide recognised style and is highly sort after today.

Taking Care of your European Snake Charm Bracelet – All designs are hand crafted on a silver 925 plated bracelet, which of course being a fashion piece, this can tarnish over time. For general care use a silver polishing cloth (to revive your silver) Individual skins can react differently to metals and some who have a highly acidic skin may tarnish silver more quickly than others. Please avoid cleaning products, chlorine, hairspray and perfume as these can damage the beads and charms, especially silver, antique brass, gold plate, mother of pearl, gemstones and pearls.

Do the Flowers Die? Um, yeah …The flowers in the corsage will last up to 48hrs, but we highly recommend delivery of your corsage the day of the formal to ensure that it will be in perfect condition all night long. The key is to take care of your corsage during the night, and it will last until the next day. But the bracelet from your corsage can be adjusted after the flowers die to secure into a bracelet, and you can keep this FOREVER!!! 🙂

Can the Bracelet be worn afterwards? Yes, the flowers can be removed and the bracelet can be kept and worn. Directions are provided on how to remove the flowers and join the bracelet together. Or take the beads off, and transfer to a Pandora or similar piece like Chamilia or Biagi.

Another florist across town is charging a lot less, why so expensive? Each item I create is Unique, Handmade, Handcrafted and designed with precision. Some beads sourced have varying gradings and can cost far more than others. The bracelet you receive is also a designer piece, and not like the other “elastic plastic fantastic” ones you may get from another store. Prices have recently gone up by $5 to cover fees from Paypal! Included is the price of high quality flowers from local and imported suppliers and wholesalers in Brisbane and surrounds.

 

If you still cannot find an answer here, then contact us.