Terms and Conditions

Terms and Conditions

Before you finalise your order, please read the following terms and conditions so we all have a great experience. By submitting this order you agree to these terms and conditions set out by Brisbane Formal Flowers:

1. Delivery to PayPal, Billing or Shipping Address
Your order will be delivered to the address configured in the “shipping details” of the cart. Please confirm it is correct before you checkout. Please advise if the address is gated or in the CBD or if access is limited.

2. Variations
Due to seasonal availability of certain flowers and supply of exact beads, the final product may vary slightly from the actual pictures on this website. In the event a particular flower pictured is unavailable at the time of order or if your design can not be made, you will be contacted to discuss a substitute. Most designs are made from all year available flowers. Peak times like Valentine’s and Mother’s Day can mean that there is limited availability so a substitute might be required. All colours and styles will remain the same.

3. Late Orders
Orders must be placed in advance of 3 working days before the desired delivery date. This gives us time to contact flower growers and suppliers. If you require a Corsage or Buttonhole within 48 hrs, we may be able to assist with stock on hand, so please contact us or email if unsure sales@brisbaneformalflowers.com.au

4. Delivery Time
There must be someone to receive your flower creation at the time of delivery. Please choose an appropriate time from the available windows. If no one is home, your Corsage or Buttonhole will be left with no guarantee of it’s safe placement in your hands. This is your responsibility. Especially important on hot days. If you can not be there, you must leave an esky or cooler bag (with cold packs inside) at the door and notify us if you are unlikely to be home at the time.

5. Consolidated Bulk Orders
If you are ordering in Bulk or for a large event, or even if you have a school where you’d like Bulk or group orders delivered to, I can arrange a school discount of 15% – please email your order enquiry to sales@brisbaneformalflowers.com.au.

6. Returns/Refunds
Due to the nature of the product you are ordering, we do not issue full refunds. If your Bracelet or Bead component is faulty, please email us at sales@brisbaneformalflowers.com.au with an outline of the fault, post the items back to us and we can exchange any beads or Bracelet components. Feedback is very important to our business. Please don’t be afraid to let us know how your experience was, we are always striving to make beautiful Corsage and buttonhole creations. Sometimes manufacturing of bracelet components from our suppliers is out of our hands, but we know they would like to know if something is faulty.

**If you have severely damaged your corsage or buttonhole with extreme handling like losing it in a moshpit, or having it trampled by a horse – then we can organise a replacement of your Bracelet component at a reduced price. Please just contact us 🙂